Please inspect product at time of pick up / delivery. If damage is readily visible, please note it on bill of lading when signing for package. In case of concealed damage, contact us within 48 hours of pick up/delivery so we can file a freight claim.
sales receipt must accompany returns.
accept returns for exchange or refund 7 calendar days after delivery / pick up of the
product. At our sole discretion after 7 calendar days, we will offer an
exchange or store credit only. Items must be in "new, unaltered and unused
condition". Definition of new, unaltered and unused condition is:
- -without showing signs of
wear or damage in any way
- -within 7 calendar days of
the delivery/ pick up date
- -must not be a special order
or a custom order
- -unless noted that it cannot
be returned or has a different return policy time period other than
that 7 days noted in that item's particular item description.
item is received damaged or is incorrectly shipped by us please contact
Customer Support immediately. Items that are defective and shipped from us or
items that you did not order but received from us will qualify for store credit
or a refund.
are contingent upon inspection of item(s) once we receive it.
is a 25% restocking fee and applicable freight charges for returned items that are not being exchanged and are
not damaged/defective. Manufacturers' policies supersede Win Supply's return policy. Special order items are returnable as store credit only at our discretion. Again you MUST contact us within 7 days if you intend to return
ANY item back to our store. Items returned to us AFTER 7 days and/or WITHOUT
contacting us will NOT be refunded.
is responsible for all shipping costs if seller is not at fault.
All warranties are per manufacturers.
*NOTE: This Policy does not apply to our heavily discounted items on our Inventory Reduction Sale, these items fall under Our Guarantee Policy.
Win Supply Company
3120 E Garvey Ave-South
West Covina, CA 91791
626 966 8318