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How do I return an item?

*Refund/Return Policy: 

Please inspect product at time of pick up / delivery. If damage is readily visible, please note it on bill of lading when signing for package. In case of concealed damage, contact us within 48 hours of pick up/delivery so we can file a freight claim.



Original sales receipt must accompany returns.

We accept returns for exchange or refund 7 calendar days after delivery / pick up of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

  • -without showing signs of wear or damage in any way
  • -item is in original box
  • -within 7 calendar days of the delivery/ pick up date
  • -must not be a special order or a custom order
  • -unless noted that it cannot be returned or has a different return  policy time period other than that 7 days noted in that item's  particular item description.


If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund.

Refunds are contingent upon inspection of item(s) once we receive it.



There is a 25% restocking fee and applicable freight charges for returned items that are not being exchanged and are not damaged/defective. Manufacturers' policies supersede Win Supply's return policy. Special order items are returnable as store credit only at our discretion. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and/or WITHOUT contacting us will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

All warranties are per manufacturers.


*NOTE: This Policy does not apply to our heavily discounted items on our Inventory Reduction Sale, these items fall under Our Guarantee Policy.

 



Win Supply Company
3120 E Garvey Ave-South
West Covina, CA 91791
626 966 8318